Training Institute Policies
EXCEL Training Conference, EEO Workshops, and Federal Course
The Training Institute’s online enrollment and payment system provides attendees with convenient access to register for virtual and in-person training events. To ensure your space at an event, please enroll and pay for the event as early as possible. Late registrations may be accepted if space is available.
Pre-payment is required for all EEO Workshops, EEO Federal courses, the EXCEL Conference, and Customized Training classes.
The following information is required to complete the online registration: participant's contact information, including name, current phone number, job title, current e-mail address, and payment information.
How to Register
The EEOC Training Institute’s online registration is easy to manage, and it provides the registrant with immediate confirmation. Register online at www.eeotraining.eeoc.gov and pay with a credit card to receive an immediate email confirmation. Please note that email confirmations are sent to the cardholder only. If you do not receive an email confirmation, please contact the Training Institute at eeoc.traininginstitute@eeoc.gov or call 866-446-0940. Bring your e-mail confirmation to the workshop/course.
Enrollment by telephone and mail is not accepted. You must enroll at: https://www.eeoc.gov/training-institute
Payment Methods
Online by acceptable credit cards: Select Government Purchase Card, Visa, MasterCard, or American Express on the registration’s billing page. All credit card charges will be listed as EEOC Training Institute on your statement. ACH payments are also accepted online. Paper checks are not acceptable forms of payment for any Institute event.
E-Mailed Registrations from a Federal Agency using IPAC (Intra-governmental payment and collection): If you are a federal agency and are paying by IPAC, you must email a completed Inter-Agency Agreement Form (IAA Form) at the time of registration.
Federal agencies are authorized to advance payment for training-related expenses. For additional guidelines and information, refer to the Office of Personnel Management (OPM) Training Policy Guidance, 5 C.F.R. parts 410 and 412.
EEOC Forms
EEOC W-9| SAMS Duns Form:
Requesting an Invoice
For online registrations, complete all the registration pages of your event, then exit upon the payment page. To request an invoice, email the Training Institute and include the Event Name and Date. The invoice will be emailed to you, and you will be confirmed in the event only after your payment has been received.
Substitutions, Cancelations, Transfers and RefundsSubstitution(s) of attendees must be submitted at least 10 business days prior to the beginning of the (in-person or virtual) event. The Training Institute needs the following information: event name and date, names of the registrant and substitute, and contact information.
Cancelations and Refunds for the EXCEL Training Conference, EEO Workshops, and EEO Federal
Courses
By the Registrant – to qualify for refunds, all cancelations must be submitted at least 10 business days prior to the event. Refunds are subject to a $35.00 processing fee. No-shows are not eligible for a refund.
By the EEOC Training Institute- if events are canceled, the Training Institute notifies you and provides a full refund.
Customized Training Agreements (private and federal sector)may be amended by the parties’ mutual consent. If any exigent circumstances occur (e.g., government shutdown, furlough, unavailable trainer, etc.) the parties agree to promptly reschedule training to mutually convenient dates and times. To qualify for refunds, cancelation requests must be submitted at least 10 business days prior to the event. Refunds are subject to a processing fee equivalent to 10% of the total contract.
Transfers (Federal Courses Only):Transfer Request is the movement of your current registration to a future workshop or course that is of the same content, duration, and fee. Additionally, the transfer of a workshop or course must happen within the same workshop or course year. To transfer to a future course, you must submit a written request to the EEOC Training Institute at least 10 business days prior to the start of the originally registered course. Your written transfer request should include the original registered course and the course you are requesting as a transfer. Approval is dependent upon space availability. Only one transfer request is honored in the workshop/course year.
Upon receiving approval, you will cancel your original registration and then register for the new workshop/course. See information on cancellation policy.
Contact Information:
EEOC Training Institute
1.866.446.0940
1.703.291.0880
1.800.669.6820(TTY) using the Virginia Relay Service
email:eeoc.traininginstitute@eeoc.gov
Reasonable Accommodation RequestsIf you require reasonable accommodation, please specify the accommodation needed on the enrollment form. The Training Institute contacts you within 10 business days prior to the event date. If you did not request an accommodation request on the enrollment form, please contact the Training Institute as soon as possible. We make every effort to grant requests. However, we may not be able to process accommodation requests received less than five business days before the event.
AttendanceFederal courses (in-person and virtual) are scheduled nationwide and occur from 8:30 am –5:30 pm ET. The course agenda provides the time zones. Participants are expected to attend the entire class. You may not receive a certificate of completion for partial attendance.
Dress CodeThe dress code is business casual. Room temperatures can vary during the day; dress in layers or bring a sweater or wrap.
System (IT) TestingWe encourage registrants to test electronic devices prior to the event to ensure access to the training platform. Test links are provided on the EEO Workshops and the EEO Federal Courses tabs. Failure to test electronic devices five business days prior to the event and to communicate any accessibility or technical issues to the Training Institute may disqualify a refund request. Test links for Web(X), AdobeConnect, and Zoom for Government are provided below:
https://www.webex.com/test-meeting.html
https://eeoc.adobeconnect.com/common/help/en/support/meeting_test.htm
https://support.zoom.us/hc/en-us/articles/115002262083-Joining-a-test-meeting
Supported browsers:- Windows: Internet Explorer 11+, Edge 12+, Firefox 27+, Chrome 30+ •
- macOS: Safari 7+, Firefox 27+, Chrome 30+ •
- Linux: Firefox 27+, Chrome 30+
Note to registrants: A small number of organizations, including some federal agencies, block access to Zoom for Government. Contact your organization or agency at least 5 business days prior to the event to ensure access. If Zoom for Government access is not permitted or available, you may access the event with your personal electronic device. Alternate access information is provided.